Please dial *171#, select Airtime Recharge >> Damaged. Enter the serial number and 5 consecutive digits visible on the recharge voucher excluding the first three numbers. You'll receive a recharge confirmation upon successful recharge. Please note that if you enter wrong recharge details three (3) times your account will be automatically locked, hence, due care must be exercised. Thank you.

This means you have tried to recharge your account with a wrong or used voucher PIN. Kindly call our Contact Centre on 123 or 121 to get your account unlocked.

Simply dial *133*Recharge PIN*Recipients number# or *171#, select option (6) Airtime Recharge > Select option (2) - Other > Enter Voucher PIN then Confirm.

Note that your SIM should be fully registered before you are able to make calls. If already registered, dial 133, disconnect after establishing connection in order to activate your account.

To check bundle and airtime balances, kindly dial *123# or log onto the NetOne Self Service - https://selfservice.netone.co.zw/

Dial *171# if you have ZiG airtime or *379# if you have USD airtime to select the desired category and value option.